FAQ

If you need to edit or cancel your order, please contact us as soon as possible after placing it. Orders are processed quickly, so the ability to make changes depends on the order’s processing stage.

In our online store, we offer several convenient payment methods:

• PayU
• Pay by card - We accept Visa, MasterCard, and Maestro.
• Pay by bank wire - You will receive the bank details after placing an order. Your order will be processed once the payment is received.
• Pay by Cash on Delivery - Pay with cash or card upon delivery.
• PayPal

All transactions are secure, and your data is protected according to the highest security standards.

If you encounter an issue with your PayU payment, you can complete the transaction by making a direct bank transfer.

Bank transfer details:
Recipient: Medhoodie sp. z o.o.
Account number: PL 74 1140 2004 0000 3912 1383 7093
Transfer title: Your full name and order number

You don’t need to send a payment confirmation – the system will automatically register your transfer. However, if you have any doubts, feel free to contact us.

Yes, we issue VAT invoices for orders.

To receive an invoice, select the option ""I need invoice"" and/or choose ""Other billing address"" and fill in the required information during checkout.

Please provide complete company details, including VAT number, company name, and registered address.

No, you can shop in our store without creating an account.

During checkout, you have two options:

• Guest checkout - Simply enter your shipping details and select a payment method.
• Create an account - Registration allows for faster future purchases, order tracking, and access to your purchase history.

Additionally, registered customers can join the MEDHOODIE Club loyalty program, which offers exclusive discounts and other benefits for returning customers.

The processing time depends on the type of order:
• Standard orders - Delivery usually takes 3-5 business days.
• Custom-made orders - Processing takes approximately 2 weeks.
• Personalized orders (e.g., logo, name, surname) - Due to customization, the processing time is around 3 weeks or longer, depending on the order size.

After placing an order in our store, you can easily track its status in several ways:

• Email notifications - You will receive an email update at each stage of order processing (confirmation, preparation, shipment).
• Shipment tracking - Once your order is shipped, you will receive an email with a tracking number and a link to track your package on the carrier’s website.
• Customer panel (for registered users) - If you have an account in our store, you can check your order status by logging into the “Order history and details” section.

The return process is quick and simple:

1. Fill out the return form - Go to the online return form available on our website: Return Form
2. Send the package - After submitting the return request, ship the package to the address provided in the return confirmation email.
3. Wait for your refund - Once we receive and inspect the returned product, we will refund your money within a maximum of 14 days to the account used for payment.

Returns apply only to unused and non-personalized products (e.g., embroidered clothing cannot be returned). The product must be returned with its original tags.

If you receive a defective product or an item different from what you ordered, please contact us immediately, and we will resolve the issue.

Get in touch with us via email at store@medhoodie.eu or call +48 797 048 702, providing:

1. Your order number
2. A brief description of the issue
3. Photos of the received product (if it is defective or incorrect)

After verifying your request, we will offer you a replacement for the correct item or another suitable solution.

If you wish to file a complaint, please contact us via email at store@medhoodie.eu. In your message, include your order number, a brief description of the issue, and, if possible, attach photos of the defective product. 
Sent back your package along with the product to the following address:

Medhoodie
Trenów 53, 05-080 Laski

Once we receive your package, we will process your complaint within 14 days and inform you about the next steps.

No, promotional discounts do not combine. You can use only one discount code or promotion per order.

If you have a discount code and a product that is already on promotion, the system will automatically apply the better discount. Loyalty points from MEDHOODIE Club also cannot be combined with other discounts.

It’s easy! To subscribe to our newsletter and stay updated on new arrivals, promotions, and exclusive discounts, follow these steps:

1. Scroll to the bottom of our homepage at www.medhoodie.eu.
2. Find the "Subscribe to the newsletter" section.
3. Enter your email address and click "Sign Up".
4. Check your inbox - you will receive an email with a confirmation link.

As a new subscriber, you’ll also receive a special discount code for your first purchase!

To check your loyalty points balance, log in to your account on our store.
Go to the "My Account" section and then select "Loyalty Program", where you will find your current points balance.

You can easily redeem your accumulated loyalty points for a discount on your next purchase.
If you have enough points (the minimum required to exchange for a discount is 500 points), convert them into a discount code, which will appear in your customer panel.
Enter the received discount code at checkout – the discount will be applied automatically.

Loyalty points in the MEDHOODIE Club are valid for 100 days from the date they are awarded. If they are not used within this period, they will automatically expire and cannot be recovered.

To avoid losing your points, it's a good idea to regularly check your balance in your account and redeem them for discounts when making purchases.

Yes, we offer clothing personalization through embroidery. To order personalized embroidered clothing, please contact us and provide the order details.

Send us an email at store@medhoodie.eu, including:
• The type of embroidery you are interested in (e.g., name, surname, job title, facility logo).
• Product specifications – model, color, and size.
If you are ordering embroidery with a logo, please attach a high-quality graphic file.

Once we receive your message, we will prepare a personalized offer for you.
The processing time for personalized clothing orders is approximately 3 weeks.

To maintain the durability, comfort, and aesthetic appearance of your medical clothing, follow these care instructions:

Washing:
• Wash at 40°C using mild disinfecting detergents that effectively remove bacteria while being gentle on fabrics.
• Turn the clothing inside out before washing to protect the color and fabric structure.

Drying:
• Do not tumble dry, as this may weaken the fibers and affect the fabric's durability.
• To prevent wrinkles and save time on ironing, hang the clothing on a hanger right after washing – the fabric will smooth out naturally.

Ironing:
• If you want to make your clothing softer and more fluid, iron at a maximum temperature of 100°C.
• Turn the fabric inside out before ironing to avoid damage and prolong the durability of prints.
• The fabric is easy to iron, and after pressing, it feels even softer and more pleasant to the touch.

Following these care instructions will help maintain the quality and comfort of your medical clothing for a long time.

You can find the size chart directly on each product page.

To check the measurements:
• Go to the page of the selected product.
• Click on the "Size Guide" tab, located below the size selection options.

This will help you choose the perfect size and enjoy a comfortable fit. If you have any doubts or need further assistance, our customer service team will be happy to help.